MindGrid Global SaaS (“MindGrid,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a demonstration, communicate with us, or use our services.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- https://mindgridglobalsaas.com
- MindGrid Global SaaS landing pages and forms
- Demo and appointment booking pages
- CRM and customer-management systems operated by MindGrid
- Email communications
- WhatsApp and other business messaging channels
- Customer-support interactions
- Marketing and analytics technologies
- MindGrid Global SaaS products and services where this Privacy Policy is referenced
This Privacy Policy does not apply to independent third-party websites or services that maintain their own privacy policies.
2. Information We May Collect
A. Contact and Identity Information
- Name
- Business or company name
- Job title or role
- Email address
- Telephone or WhatsApp number
- Country or location
- Industry or business type
B. Demo and Appointment Information
- Selected appointment date and time
- Contact information
- Business requirements
- Information entered into booking forms
- Notes relating to an enquiry or consultation
- Appointment status and communication history
C. Business and Service Information
- Business requirements and services requested
- Subscription or package information
- Account and onboarding information
- Customer-support requests
- CRM records
- Workflow and automation requirements
- Communications relating to our services
D. Payment and Transaction Information
Where paid products or services are offered, payment transactions may be processed through third-party payment providers. We may receive limited transaction information such as:
- Payment status
- Transaction reference
- Amount paid
- Invoice information
- Subscription status
We do not intend to directly store complete payment-card details where payments are processed by authorized third-party payment processors.
E. Website and Technical Information
- IP address
- Browser and device type
- Operating system
- Pages visited
- Referring website or source
- Date and time of visits
- Session and visitor identifiers
- Website interaction information
- Approximate geographic information derived from technical data
F. Communications
If you contact us through email, WhatsApp, website forms, social media, telephone, or another communication channel, we may retain information relating to those communications.
3. How We Use Your Information
We may use personal information for purposes including:
- Responding to enquiries
- Scheduling and managing demonstrations or appointments
- Providing requested services
- Managing leads and prospective customers
- Operating our CRM
- Communicating with customers
- Sending appointment confirmations and reminders
- Providing customer support
- Managing customer onboarding
- Processing transactions and subscriptions
- Sending service-related communications
- Improving our website, services and customer experience
- Measuring marketing and website performance
- Preventing misuse, fraud or security incidents
- Maintaining business and financial records
- Complying with applicable legal and regulatory obligations
4. Marketing Communications
Where permitted by applicable law, we may communicate with you regarding MindGrid Global SaaS products, services, demonstrations, offers, educational material or business updates.
Marketing communications may be delivered through channels such as:
- SMS
- Telephone
- Social media or advertising platforms
Where consent is required, we will seek appropriate consent before sending marketing communications. You may request to stop receiving marketing communications at any time by using an available unsubscribe mechanism or contacting us. You may continue to receive essential transactional or service-related communications after opting out of marketing communications.
5. WhatsApp and Messaging Services
MindGrid Global SaaS may use WhatsApp or similar messaging platforms for:
- Responding to enquiries
- Appointment reminders
- Demo communications
- Customer support
- Customer onboarding
- Service notifications
- Follow-up communications
- Marketing where permitted
Your use of third-party messaging platforms is also subject to the terms and privacy practices of the relevant platform provider.
7. Legal Basis and Purpose of Processing
Depending on the circumstances and applicable law, we may process personal information where:
- You have provided consent
- Processing is necessary to provide a service you requested
- Processing is necessary to take steps at your request before entering into a business relationship
- Processing is necessary to fulfil contractual obligations
- Processing is necessary to comply with applicable laws
- Processing is necessary for legitimate business purposes where permitted
- Another lawful basis applies under applicable data-protection legislation
Where processing is based on consent, you may withdraw that consent subject to applicable legal requirements.
9. Third-Party Services
MindGrid Global SaaS may integrate with or rely upon third-party services for functionality such as:
- Hosting
- CRM
- Appointment scheduling
- Email delivery
- WhatsApp communications
- Payments
- Analytics
- Advertising
- Cloud services
- Workflow automation
- Artificial intelligence services
Information processed through third-party platforms may also be subject to those providers' own privacy policies, terms, data-storage practices and security measures. We encourage users to review the privacy practices of relevant third-party services where appropriate.
10. Artificial Intelligence and Automation
MindGrid Global SaaS provides AI-enabled and automated business functionality. Depending on the service used, information may be processed through automated systems or approved third-party AI service providers for purposes such as:
- Customer-service assistance
- Workflow automation
- Message generation
- Information organization
- Lead management
- Business-process automation
- Analytics
- AI assistant functionality
We aim to use only information reasonably necessary for the relevant function. Customers using MindGrid Global SaaS are responsible for ensuring they have appropriate authority, permissions and lawful grounds to upload or process personal information relating to their own customers, employees, leads or other individuals.
11. Customer Data Processed Through MindGrid
Where a customer uses MindGrid Global SaaS to manage information about its own leads, customers, employees, contacts or other individuals, that customer may be responsible for determining why and how such information is collected and processed.
In such situations, MindGrid may process information on behalf of the customer in order to provide the requested service. Customers are responsible for:
- Providing appropriate privacy notices to their users
- Obtaining consent where required
- Using personal information lawfully
- Ensuring information uploaded to MindGrid is collected legitimately
- Responding to their own customers' privacy requests where applicable
12. International and Cross-Border Data Processing
Some of our technology, hosting, communications, analytics, CRM, AI or service providers may operate infrastructure outside the United Arab Emirates. As a result, personal information may in certain circumstances be processed or stored in other countries.
Where applicable, we will seek to use appropriate safeguards and data-transfer arrangements consistent with applicable legal requirements.
13. Data Security
We take reasonable technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
- Improper access
Measures may include access restrictions, authenticated systems, secure infrastructure, encryption where appropriate and controlled access to business systems. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Providing services
- Managing customer relationships
- Maintaining business records
- Resolving enquiries or disputes
- Meeting contractual requirements
- Complying with legal, regulatory, accounting or tax obligations
- Protecting legitimate business interests
Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, it may be deleted, anonymized or securely archived as appropriate.
15. Your Privacy Rights
Subject to applicable law and relevant exceptions, you may have rights regarding your personal information, including the right to:
- Request information about how your data is processed
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Request restriction or cessation of certain processing
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request transfer of personal information where legally applicable
- Raise concerns regarding the handling of your personal information
Certain requests may be subject to identity verification and applicable legal limitations.
16. Children’s Privacy
MindGrid Global SaaS is intended primarily for businesses, professionals and adult users. Our services are not intentionally designed to collect personal information directly from children unless a specific service expressly provides otherwise and appropriate legal requirements are satisfied.
If we become aware that personal information relating to a child has been collected improperly, we will take reasonable steps to address the matter.
17. External Links
Our website may contain links to third-party websites, social-media platforms, payment providers or other services. We are not responsible for the privacy practices, content or security of independent third-party websites. Users should review the applicable privacy policies of those services before submitting personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business operations, third-party providers, or legal and regulatory developments.
The revised version will be published on this website with an updated “Last Updated” date. Material changes may also be communicated through additional channels where appropriate.
19. Contact Us
For questions, privacy requests or concerns relating to this Privacy Policy or the handling of personal information, please contact:
MindGrid Global SaaS
Room 805, Al Mamzar ONYX Tower
Mamzar, Dubai, UAE
Email:
support@mindgridglobalsaas.com
Website:
mindgridglobalsaas.com
Legal Entity: Registered company details will be updated following completion of company registration in the United Arab Emirates.
20. Governing Privacy Framework
MindGrid Global SaaS intends to operate in accordance with applicable privacy and data-protection requirements in the United Arab Emirates, including relevant provisions of UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable.
This Privacy Policy is intended to provide transparent information about our privacy practices and does not limit any rights available to individuals under applicable law.