Terms & Conditions

1. About MindGrid Global SaaS

MindGrid Global SaaS provides AI-powered business software and automation solutions designed to help businesses manage areas such as:

• Customer relationship management
• Lead capture and management
• Sales pipelines
• Appointment scheduling
• Automated follow-up
• WhatsApp and messaging automation
• Forms
• Customer onboarding
• Payment and invoice workflows
• Reputation and review management
• Artificial intelligence assistants and agents
• Workflow automation
• Marketing-related functionality
• Dashboards
• Courses, communities and related business-management tools
• Other software, integrations and automation services made available from time to time

Specific features available to a customer may depend on the subscribed plan, configuration, integration availability or separate agreement.

2. Eligibility and Business Use

MindGrid Global SaaS is primarily intended for businesses, professionals, entrepreneurs and other authorized commercial users.

• You have legal capacity to enter into these Terms
• If acting for a business or organization, you have authority to bind that organization
• Information you provide is accurate and not intentionally misleading
• Your use of the Services will comply with applicable laws and regulations

You are responsible for determining whether the Services are appropriate for your particular business requirements.

3. Accounts and Access

Certain Services may require creation of a user account. You are responsible for keeping credentials secure, controlling access, ensuring authorized users comply with these Terms, providing accurate information, and promptly informing us of suspected unauthorized access.

You must not share credentials in a manner that defeats applicable user limits or subscription restrictions.

4. Subscriptions and Service Plans

MindGrid Global SaaS may offer monthly, annual, promotional, trial, customized or other subscription plans.

• Included features
• Number of users
• Usage limits
• AI or automation allowances
• Communication limits
• Integration availability
• Support level
• Subscription period
• Pricing
• Setup or implementation services

Plan specifications presented at purchase or confirmed through an order, proposal, invoice or service agreement form part of your subscription arrangement.

5. Pricing and Payment

Prices will be communicated on the website, quotation, proposal, checkout page, invoice or other applicable order document.

• Prices are quoted in the displayed currency
• Applicable taxes may be added where legally required
• Payment must be made according to the stated schedule
• Access may depend on successful payment
• Recurring subscriptions may be billed at the beginning of each billing cycle

Failure to make payment when due may result in suspension or limitation of Services.

6. Renewals

Where a subscription is designated as automatically renewing, it may continue for successive billing periods until cancelled in accordance with the applicable cancellation procedure. Where automatic renewal does not apply, continuation may require payment of a renewal invoice or acceptance of a new subscription period.

7. Cancellation

Customers may request cancellation through the communication or account-management methods made available by MindGrid Global SaaS.

• Cancellation stops future renewal of the relevant subscription
• Services may remain accessible until the end of the paid billing period
• Cancellation does not automatically entitle the customer to a refund for time already used
• Outstanding amounts remain payable

8. Refunds

Refund eligibility depends on the nature of the service purchased and the circumstances of the request.

• Fees for subscription periods already commenced are generally non-refundable
• Setup, customization, implementation or professional-service fees may be non-refundable once work has begun
• Third-party charges already incurred may be non-refundable
• Promotional or discounted plans may have specific refund conditions

Nothing in these Terms excludes refund or consumer rights that cannot legally be excluded under applicable law.

9. Free Trials, Demonstrations and Promotional Offers

We may provide demonstrations, trial accounts, beta access, promotional pricing, launch offers or temporary feature access. Such offers may be subject to separate conditions, limitations or expiry dates. A demonstration does not guarantee that every demonstrated feature will be included in every subscription plan.

10. Acceptable Use

You must not use MindGrid Global SaaS to violate law, send unlawful or abusive communications, send spam in violation of applicable rules, impersonate others, upload malicious code, attempt unauthorized access, circumvent security, interfere with service availability, process data without authority, infringe third-party rights, use the Services for illegal activities, reverse engineer protected source code except where legally permitted, or resell/sublicense the Services without authorization.

11. Customer Communications and WhatsApp

Customers are responsible for obtaining appropriate consent, maintaining lawful contact lists, providing required opt-out mechanisms, complying with anti-spam and marketing rules, complying with messaging-platform policies, and ensuring communications sent through their account are lawful and appropriate.

Availability of third-party messaging services may depend on approvals, policies, technical availability and account status imposed by those providers.

12. Artificial Intelligence Features

Certain Services may use artificial intelligence, machine learning or automated decision-support technologies. AI-generated content may contain errors, be incomplete or inaccurate, and require human review.

AI outputs should not automatically be treated as professional, legal, financial, medical or other regulated advice. Customers are responsible for reviewing AI-generated material before relying on, publishing or sending it.

13. Automation and Workflow Responsibility

Customers are responsible for reviewing automation logic before activation, testing workflows where appropriate, monitoring important automated processes, ensuring automated actions comply with law, and maintaining appropriate human oversight for material business decisions.

14. Customer Data

Customers retain responsibility for information they upload, collect or process through their accounts and represent that they have the necessary rights, permissions, notices, consents or lawful basis required to process such information. Our handling of personal information is also governed by our Privacy Policy.

15. Data Processing and Third-Party Services

MindGrid Global SaaS may rely on third-party providers for hosting, cloud infrastructure, CRM services, artificial intelligence, messaging, email, payments, analytics, advertising, calendar scheduling, workflow automation and storage. Third-party services may have independent terms, policies, technical limitations and availability conditions.

16. Integrations

Where MindGrid Global SaaS connects to external platforms, customers may be required to maintain their own valid account with the relevant provider. Integrations may change or cease functioning if a provider changes its API, terms, policies, service availability or customer account status.

17. Intellectual Property

MindGrid Global SaaS and its licensors retain all rights in the platform and related materials, including software, interface designs, branding, logos, documentation, workflows, templates, proprietary methodologies, website content, platform structure, original graphics and training or support materials.

Except for the limited right to use the Services under your subscription, no ownership rights are transferred to you.

18. Customer Content

You retain ownership of original content that you lawfully upload to the Services. You grant MindGrid Global SaaS a limited right to host, process, transmit and otherwise use such content only as reasonably necessary to provide, maintain, secure and improve the Services or fulfil legal obligations.

19. Feedback

If you provide suggestions, ideas or feedback relating to MindGrid Global SaaS, we may use that feedback to improve our products and services without creating an obligation to compensate you, provided that doing so does not transfer ownership of your confidential business data to us.

20. Service Availability

We aim to provide reliable access to the Services but do not guarantee uninterrupted or error-free availability. Services may occasionally be unavailable due to maintenance, updates, infrastructure failures, telecommunications outages, third-party interruptions, cybersecurity events or events outside our reasonable control.

21. Changes to the Services

We may improve, update, replace or modify features from time to time. Where a change materially affects a paid service, we will seek to handle the change reasonably, taking customer impact and applicable obligations into account.

22. Support

Support channels and response levels may vary according to subscription plan or separate agreement. Support may be provided through email, platform support, WhatsApp, scheduled calls or other channels made available by MindGrid Global SaaS.

23. Confidentiality

Each party may receive confidential information relating to the other party's business, operations, customers, technical systems or commercial arrangements. Each party should take reasonable steps to protect confidential information and use it only for legitimate purposes connected with the business relationship.

24. Security

MindGrid Global SaaS takes reasonable technical and organizational measures designed to protect its systems and customer information. Customers are also responsible for strong passwords, restricted account access, secure devices, prompt removal of former users and appropriate internal controls.

25. Suspension of Services

We may temporarily suspend or restrict access because of non-payment, security threats, suspected unauthorized access, material breach, illegal or abusive activity, risk to other users or infrastructure, legal requirements or serious violations of third-party provider policies affecting the Services.

26. Termination

We may terminate Services for material breach if the breach is not remedied within a reasonable period where remediation is possible. Immediate termination may occur where reasonably necessary because of fraud, unlawful use, serious security threats or repeated material violations.

27. No Guarantee of Business Results

MindGrid Global SaaS provides technology, software and automation tools. We do not guarantee specific revenue, sales, lead volumes, conversion rates, customer acquisition results, advertising performance, business growth or cost savings.

28. Disclaimer of Warranties

To the extent permitted by applicable law, the Services are provided on an “as available” basis. We do not warrant that every feature will always be uninterrupted, every integration will remain available, AI-generated information will always be accurate, the Services will meet every individual requirement, or all software defects can be eliminated.

29. Limitation of Liability

To the maximum extent permitted by applicable law, MindGrid Global SaaS will not be liable for indirect, incidental, special or consequential losses arising from use of the Services, including loss of profits, opportunities or business arising from circumstances outside our reasonable control.

Nothing in these Terms limits liability where limitation would be prohibited by applicable law.

30. Indemnification

To the extent permitted by law, a customer agrees to be responsible for claims, losses or costs arising from unlawful use of the Services, customer content infringing third-party rights, unlawful communications sent through the customer's account, customer violation of law, or material breach of these Terms.

31. Electronic Communications

You agree that agreements, notices, invoices, confirmations and other business communications may be provided electronically where permitted. Electronic acceptance, communications and records may have legal effect in accordance with applicable UAE legislation.

32. Force Majeure

Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, government action, war or civil disturbance, telecommunications outages, major internet infrastructure failures, third-party platform disruptions, cyberattacks not caused by failure to take reasonable precautions, and similar events.

33. Governing Law

These Terms are intended to be governed by the applicable laws of the United Arab Emirates.

Once the final legal entity and licensing jurisdiction of MindGrid Global SaaS are confirmed, this section may be updated to specify the appropriate emirate and competent courts or dispute-resolution forum.

Nothing in these Terms removes rights or protections that apply compulsorily under applicable law.

34. Changes to These Terms

We may update these Terms to reflect changes in services, pricing models, technology, business operations, legal requirements or third-party providers. The latest version will be published on our website with an updated “Last Updated” date.

35. Entire Agreement

These Terms, together with our Privacy Policy and any applicable order, proposal, subscription confirmation or separate written agreement, constitute the applicable agreement regarding use of the Services. If a separately signed agreement expressly conflicts with these Terms, the signed agreement will prevail to the extent of that conflict.

36. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

37. No Waiver

Failure to enforce a provision of these Terms on one occasion does not automatically waive the right to enforce it later.

38. Assignment

Customers may not transfer their rights or obligations under these Terms without prior written authorization where such consent is reasonably required. MindGrid Global SaaS may transfer its rights and obligations to its final registered operating entity or a successor as part of a legitimate business restructuring, acquisition or transfer, subject to applicable law.

39. Contact Information